Business Process Management provides companies employing them with the opportunity to influence the most critical business processes in order to make them more efficient, visible and flexible - which equates to opportunities to directly influence the cost, transparency, responsiveness, visibility and profitability. The software package for managing business processes OpenText is a proven solution, designed to support the full life cycle of the process and help achieve critical business objectives.
Model processes using a graphical tool.
Automate and integrate processes based on the model - using business rule engines, procedures (workflow) and integration technologies for high performance in order to create a seamless, efficient process layer across multiple people structures, applications and databases.
Participate in the processes through intuitive interface of dashboards, manage and monitor them.
Report and analyse the process based on the data in real time - at a specific time or divided into phases during the period - in order to identify potential problems and areas where improvement is needed.
Simulate and model process changes based on their actual data collected automatically from the process database. Conduct analysis of hypothetical situations and detect trends based on the performance of the process in the past. Determine what changes in the process will have the most positive impact on the more effective fulfilment of objectives assumed by business organizations to apply them to a real process (return to the starting point and making changes to an existing process).
Flexibility - designing solutions corresponding to the unique requirements of business processes, including designing forms, roles, business rules and integration with other business applications.
Control - confidence that the company activities take place as desired, with due respect to the intercompany principles, external recommendations and other predetermined business requirements.
Tracking - monitoring the progress of process elements in subsequent stages of its cycle.
Cooperation - involvement of the right people at the right time, inside and outside the organization.
Accuracy - including control and balance mechanisms at the appropriate stage of the process, rather than in the non-compliance report drawn up after the fact.
Insight into the processes - real-time access to the lowest level of detail of the business process in order to better analyse resources, inconsistencies and decisions as well as manage them.
Improved performance - the use of BPM translates into immediate improvement of process efficiency, control and flexibility through automation and improved productivity. Improved transparency of what is happening in the process, combined with an analysis of the actual process of data collection, allow you to make the right changes in processes to gain the best advantage from them.
Results - thanks to the BPM one can expect faster impact on the business activities, including lower operating costs and greater profit potential through better customer service and faster customer acquisition. The possibility of improving the method of intelligent business management must be also borne in mind.
Unlike other BPM platforms, OpenText MBPM software was designed based on process-oriented architecture. This architecture is a set of proven features necessary to improve measures in the vertical and horizontal dimensions of the business, including:
Focusing on high-intensity, human and system, processes, - optimising that what can be handled by means of communications between systems and synchronization of system decisions with the decisions made by people, where it is necessary.
Ability to adapt to the user's needs, which take into account the unique set of business processes of each company, as well as flexible environment to make changes and improvements to the processes in the near-real time.
The development environment allows business users to control their own processes, equipped with easy to use features of modelling, design and process changes as well as management.
Simple approach to performing the processes, taking into account the unique activities of users, minimizing the effort put in the design of processes, their automation and management.
Reliable integration capabilities that support process management based on large-scale and high-volume system, enabling the execution of own processes on multiple platforms, and the use, within the procedures, of legacy applications.
Standard-based technological architecture that supports pragmatic, low-cost approach to the integration and implementation of new processes, regardless of the platform. Regardless of the system used (Microsoft or UNIX), platform (.NET or Java) and the type of application (new or old), scalable, divided into components high-performance architecture by OpenText provides a proper performance by the company and helps bring out greater business value from initiatives related to the service-oriented architecture (SOA).
Real-time monitoring and reporting at the lowest level of detail of the process, providing authorized users with an insight into processes and the traceability and control of their components, correcting inconsistencies, drafting reports and control tables and, most importantly, taking action - for a specific time or divided into time phases covering several days, weeks, months, or years.
Regardless of whether the company has processes focused on human resources or intersystem communication, infrastructure based on Microsoft or Unix, large or small requirements for the volume of transactions, or any combination of these requirements, the software package MBPM OpenText offers solutions that meet all the complex needs related to the processes.