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MBPM Implementations

Implementations

Management and Business Process Automation - this is from what we started and it is the foundation of our business. Our team of consultants has the relevant experience and skills to effectively deploy initiatives in the field of automation of processes and gain clear organizational and business benefits in a short period of time.
Our proven approach, based on best practices, methodologies of implementation and quality assurance, enables supporting the full life cycle of business processes and achieving established business advantages such as costs reduction, efficiency improvement, increased flexibility and limitation of business risks.

 

Our methodology of OpenText MBPM system deployment is based on the known methods - PMI, Prince2, STAR methodology and our own experience with implementations of such systems.


The implementation is based on a sequence of steps necessary for successful completion of the implementation and covers:

  • Establishment of project structures and project teams
  • Determining project communication
  • Project Team training
  • Analysis of requirements for BPM environment
  • Technical analysis of the BPM environment
  • Analysis of requirements for the process or business process
  • Technical analysis of carrying out (programming) the process or business processes
  • Process development
  • Quality control carried out internally by Adrenalina
  • Preparation of technical documentation and user documentation
  • Handover of the system to the customer
  • Quality control carried out by the customer
  • Training of the process participants (optional)
  • Starting the process

 

Adrenalina Consulting has extensive experience in implementing business processes on OpenText MBPM platform. We have also several proprietary solutions based on the offered platform and our own developed additional elements integrated with OpenText MBPM which are not offered by our direct competition. Below, some of the deployments carried out:

  • Customer Relationship Management
  • Correspondence Handling Processes
  • Call Center Service and Support
  • Complaints Handling
  • Customer Retention Processes
  • Debt Recovery
  • Corporate Human Resources Management
  • Leave Request Handling
  • Working Time Planning - Working Time Schedules
  • Working Time Banking - Working Time Sheets
  • Overtime Management
  • Procurement Processes and Investment
  • Purchase Requests
  • Purchases
  • Contract Management
  • Product and Service Management
  • Warehouse Processes
  • Investment and IT Project Implementation
  • Project Implementation
  • Project Accounting

 

Our consultants have extensive knowledge and experience in the field of databases (Oracle and MS SQLServer), design and development of additional components for integration with other systems and web applications on the .NET platform.

 

As part of the implementation of business processes on the OpenText MBPM platform our consultants perform the following types of work:

  • Business process analysis
  • Business process programming
  • Workflow programming
  • Defining and determining the roles based on organizational structure, reflected in its staffing, Active Directory or LDAP.
  • User forms programming
  • Design and programming BAM or KPI reports for the needs of executives
  • Integration with other systems:
  • Integration with Active Directory
  • Integration with any external database with ODBC
  • Integration with external systems via Web Services
  • Integration with external systems via API
  • Integration with external document management system (DMS)
  • Integration of OpenText MBPM with Microsoft SharePoint
  • Integration of OpenText MBPM with Microsoft BizTalk
  • Development of additional components to improve operation of designed systems for our customers