Adrenalina Consulting provides technical assistance and support services to all the solutions provided to our customers. Service support includes both technical and business issues related to the existing systems.
Handling service requests within the implemented systems and solutions
Providing the first line of support for OpenText products (customer communicates with us), we communicate with the software vendor
Providing the first line of support for system users (help desk) for the users.
Administration of test and production environments of the customer
Technical assistance in the implementation of the software upgrade and update
Ad hoc technical and software development consultation for administrators and programmers of the customer
Technical and quality control services of solutions developed by the customer
Taking over the service of solutions not implemented by our company.