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Case studies

Purchases

UPC Network Capex Deployment of the process of preparation and approval of financing the investment for the construction of a cable network covering the full life cycle of the investment proposal.
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UPC Opex Orders The process of applying for operating expenditures.
UPC Purchase Orders The process of managing purchases and relations with suppliers through the purchasing department. Description coming soon...

Business process systems

UPC Implementation of Network Construction Projects A set of processes to support the planning, ordering, delivery and settlement of investment projects in the construction of telecommunication network. Description coming soon...
Claims Handling System A set of processes that enable the handling of complete insurance claims process. The system includes registration of damages, claims handling, management of the award and payment of disability pension, customer complaints, expertise management process and court cases handling. Description coming soon...
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Staff

Working Time Management The process of preparing monthly accounts of working time on the basis of approved schedules, holidays used, overtime, shifts and information on sick leave. Description coming soon...
Working Time Schedules The process of handling the preparation and acceptance of the working time schedules. Description coming soon...
Overtime The process of application and overtime management. Description coming soon...
Leave Requests The process of submitting leave requests and leave accounting. Description coming soon...

Circulation of documents

Contract Management
PAK KWB Drafting and Circulation of Agreements The process of handling the preparation, signing and recording of agreements with customers. The solution also builds and provides a database of contracts in the organization. Description coming soon...
PAK KWB Mail Service The system to manage the office and processes of incoming, outgoing and internal mail service. Description coming soon...
UPC Invoice Circulation The process of registration, circulation, acceptance and settlements of external invoices integrated with purchase requests. Description coming soon...

Customer Service

UPC Complaint Handling Handling customers' complaints.
UPC Installation Management The process of managing subscriber installations in the cable network.
UPC Customer Retention The process of handling the retention of customers terminating subscriber agreements. Description coming soon...
UFG Call Center The system for registration and service of telephone contacts with customers based on Interactive Intelligence system.
UPC B2B Sales Support The process of sales support for cable and telecom services to the needs of B2B customers. Description coming soon...
UPC Customer Mail Service The processes of admission, registration and management of incoming correspondence with customers. Preparation and service of outgoing correspondence. Description coming soon...